pv66 Responsible
Gaming Policy
At pv66, we believe that gambling should always be a source of entertainment — never a cause of financial or emotional harm. Our Responsible Gaming programme provides every player across Bangladesh with the tools, resources, and support needed to stay in control of their play at all times.
Deposit Limits
Set daily, weekly, or monthly deposit limits on your pv66 account to keep spending firmly within your personal budget at all times.
Self-Exclusion
Voluntarily block your account for a defined period — from 24 hours to permanent — whenever you feel the need to step back from gambling.
Time-Out Periods
Take a short break from gambling with our cooling-off feature. Pause your account for 24 hours, 48 hours, 7 days, or 30 days at any time.
Loss Limits
Cap the maximum amount you are willing to lose in any given period. Once the limit is reached, pv66 will automatically restrict further play until the period resets.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have spent, helping you stay fully aware during every session.
24/7 Support
Our dedicated support team is available around the clock via live chat for any player concerned about their gambling habits or needing to activate a protection tool.
Our Commitment to Responsible Gaming
pv66 is committed to providing a safe, fair, and responsible gambling environment for every player in Bangladesh. We recognise that while the vast majority of our players enjoy pv66's casino games, live sports betting, and slot titles purely as a form of entertainment, a small number of individuals may develop problematic gambling habits that negatively impact their lives. pv66 takes this reality seriously.
Our Responsible Gaming programme is built on three core pillars: Prevention — equipping players with tools before problems develop; Detection — identifying signs of problem gambling early through account monitoring and player check-ins; and Intervention — offering meaningful support, self-exclusion options, and referrals to professional help when needed.
All protection tools described on this page are available free of charge to every registered pv66 player. They can be activated instantly through your account dashboard or by contacting our support team at . There is no waiting period, no administrative fee, and no stigma attached to using any of these tools — we actively encourage their use.
Gambling should always be a recreational activity undertaken with money you can comfortably afford to spend on entertainment. Never gamble with money set aside for rent, bills, food, education, or other essential expenses. If you are unsure whether your gambling remains recreational, please work through our self-assessment questionnaire in Section 6 below.
Age Restriction — 18+ Only
pv66 operates a strict 18+ policy. Access to all gambling products — including casino games, live dealer tables, slot machines, cricket betting, and any other real-money wagering activity — is permitted only to adults aged 18 years or above. This policy is non-negotiable and applies equally to all players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other part of Bangladesh.
To enforce this rule, pv66 conducts identity verification (KYC) on all registered accounts. Players are required to submit a valid government-issued photo ID (National ID card, passport, or driving licence) confirming they are 18 or older before their account can be fully activated for real-money play. Any account found to belong to a person under the age of 18 will be suspended immediately and any funds held will be returned to the originating payment source.
- All new accounts are subject to age verification before real-money play is permitted.
- pv66 does not offer free-play or demo modes that could be used to familiarise minors with gambling mechanics.
- If you believe a minor in your household may have accessed pv66, please contact immediately so we can investigate and take appropriate action.
- Parents and guardians are encouraged to use internet filtering software to restrict access to gambling websites on devices shared with or used by under-18s.
- pv66 staff are trained to be alert to signs that a player may be underage and to escalate concerns to the compliance team without delay.
Parental Controls: If you share a device with young people at home in Dhaka, Sylhet, or anywhere in Bangladesh, we strongly recommend installing parental control or internet filtering software to prevent accidental or deliberate access to gambling platforms. Tools such as Net Nanny, Bark, and built-in router-level parental controls are freely available and easy to configure.
Player Safety Tools
pv66 provides a comprehensive suite of player protection tools that you can activate at any time through your account dashboard under the "Responsible Gaming" settings tab, or by requesting activation via our live chat or email support. All tools take effect immediately upon activation unless otherwise stated, and are designed to be straightforward to use without technical knowledge.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in BDT (৳). Once your limit is reached, pv66 will block further deposits until the period resets. Limit reductions take effect immediately; limit increases are subject to a 24-hour cooling-off period before they take effect, giving you time to reconsider.
Loss Limits
Define the maximum net loss you are comfortable with over any rolling daily, weekly, or monthly period. When your net losses across all pv66 products (slots, casino, sports) reach the defined ceiling, your account will be restricted from further real-money play until the period resets. Reductions are immediate; increases carry a 24-hour delay.
Session Time Limits
Cap the maximum duration of any single gambling session on pv66. When your session time limit expires, you will receive an on-screen notification and be automatically logged out. This tool is particularly effective at preventing extended, unplanned gambling sessions late at night or during Ramadan fasting hours.
Reality Check Reminders
Receive a periodic pop-up notification at intervals of your choice (every 15, 30, 60, or 90 minutes) during active play. Each reminder shows your current session duration, net win/loss for the session, and total deposits made. You can choose to continue playing or end the session from the reminder screen.
Cooling-Off / Time-Out
Take a short, structured break from gambling without permanently closing your account. Available durations: 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains accessible for balance enquiries and withdrawal requests, but all gambling functionality is disabled.
Account Activity History
Access a full, transparent record of all your deposits, withdrawals, bets placed, and session durations at any time through your account dashboard. Reviewing your activity history regularly is one of the most effective ways to maintain awareness of your gambling habits and spending patterns on pv66.
To activate any of these tools, navigate to Account → Responsible Gaming in your pv66 dashboard, or contact our support team directly. Requests received via live chat or email at will be actioned within one hour during normal operating hours (24/7, Bangladesh Standard Time UTC+6).
Self-Exclusion
Self-exclusion is the most powerful protection tool available on pv66. It allows you to voluntarily block your own access to the pv66 platform for an extended period, giving you the space and time to address any concerns about your gambling behaviour without the temptation of easy access. pv66 takes self-exclusion requests with the utmost seriousness and processes them as a top priority.
Available Self-Exclusion Periods:
- 6 months — suitable for players seeking a medium-term break to reassess their habits
- 1 year — recommended for players who have identified signs of problem gambling
- 3 years — for players seeking a long-term separation from online gambling
- 5 years — for players requiring an extended exclusion period
- Permanent (indefinite) — for players who wish to close their pv66 account permanently with no option to reactivate
What Happens During Self-Exclusion:
- All access to gambling products (casino, slots, sports betting, live games) is immediately disabled.
- All promotional communications (bonus offers, free bet alerts, seasonal promotions) are suspended for the duration of the exclusion.
- Any pending withdrawal requests will be processed and paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard processing timeframe.
- Your account data and transaction history are retained in accordance with our Privacy Policy but remain inaccessible for gambling purposes.
- Attempting to register a new pv66 account during an active self-exclusion period is a breach of our Terms & Conditions and will result in the new account being closed and any deposits returned.
How to Self-Exclude: To activate self-exclusion on your pv66 account, either use the self-exclusion option in your Account → Responsible Gaming dashboard, or send an email to with the subject line "Self-Exclusion Request" stating your preferred exclusion period. Your request will be confirmed and actioned within one hour. For permanent exclusions, a verification step is required to confirm your identity before the closure is finalised.
At the end of a defined self-exclusion period (excluding permanent exclusions), your account will not be automatically reactivated. You must make a deliberate, affirmative request to reopen your account, which includes a mandatory 24-hour cooling-off period and confirmation that you wish to resume gambling. pv66 will not send any marketing communication to prompt or encourage you to return during or after a self-exclusion period.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person affected. Recognising the warning signs early is the most important step toward regaining control. The following behaviours and patterns are commonly associated with problematic gambling. If you recognise several of these in your own habits, we strongly encourage you to use our protection tools or contact support.
Experiencing one or two of the above warning signs occasionally does not necessarily indicate a serious problem. However, if you recognise a persistent pattern across several of these categories, it is time to take action. Using pv66's built-in Responsible Gaming tools is a good first step, followed by speaking with a trusted person or a professional counsellor.
Self-Assessment Questionnaire
The following questions are adapted from widely used responsible gambling assessment frameworks. Answer each question honestly — your responses are private and are not recorded by pv66. If you answer "Yes" to three or more of these questions, we encourage you to contact our support team or consider activating a cooling-off period or self-exclusion on your account.
Score 0–2 "Yes" answers: Your gambling behaviour appears to be within a recreational range. Continue using pv66's budgeting tools and session reminders to maintain healthy habits. Score 3–5 "Yes" answers: Some signs of problematic gambling are present. We recommend activating deposit limits or a time-out period and considering speaking with a trusted person. Score 6–8 "Yes" answers: Your answers suggest a significant gambling problem. Please contact our support team immediately and consider self-exclusion while seeking professional help.
Support Resources
If you are concerned that gambling is becoming a problem for you or someone you know in Bangladesh, you are not alone. A range of support resources is available. We encourage all pv66 players experiencing difficulty to reach out to any of the following organisations and resources for confidential, non-judgemental support.
- Kaan Pete Roi (Bangladesh): Bangladesh's first emotional support helpline. Confidential counselling services available by telephone for individuals experiencing stress, anxiety, or addiction-related concerns. Based in Dhaka with outreach across Chittagong, Sylhet, and Khulna.
- National Mental Health Helpline (Bangladesh): The Bangladesh government operates a national mental health helpline providing referral services for individuals experiencing gambling-related distress, depression, or compulsive behaviour disorders.
- Gamblers Anonymous — International: Gamblers Anonymous operates an internationally accessible 12-step support programme for individuals with gambling problems. Meeting information and online resources are available in English and accessible from Bangladesh.
- GamCare (International): GamCare is a leading international gambling support charity offering free online counselling, self-help tools, and chat-based support for players worldwide, including those based in Bangladesh.
- BeGambleAware (International): An internationally recognised responsible gambling resource providing practical advice, self-assessment tools, and referrals to local treatment services for players in Asia and beyond.
- pv66 Responsible Gaming Team: Our dedicated in-house team is available 24/7 via live chat and email at . We can activate any protection tool on your behalf, provide guidance, or refer you to an appropriate external support service — all in complete confidence.
All support enquiries sent to pv66 regarding responsible gambling are treated with strict confidentiality and are handled separately from general customer service interactions. Your account manager and the general support team will not have visibility of your responsible gaming case unless you explicitly consent to this. pv66 will never use the fact that you have sought help as grounds for restricting your legitimate future access to the platform.
A message from pv66: Reaching out for help when gambling stops being fun takes real courage. Whether you are a player in Dhaka, Chittagong, Sylhet, Rajshahi, Cox's Bazar, or anywhere across Bangladesh — our team is here for you. There is no shame in using our tools, taking a break, or stepping away entirely. We would rather lose a customer for a while than see a player harmed. Your wellbeing comes first, always.
Contact Our Support Team
If you have any questions about our Responsible Gaming tools, want to activate a protection feature on your account, or simply need someone to talk to about your gambling habits, our support team is available 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6). All responsible gaming conversations are strictly confidential.
Live Chat
The fastest way to reach our Responsible Gaming team. Access the live chat widget from within your pv66 account dashboard. Average response time: under 2 minutes, 24/7, including Eid, Pohela Boishakh, and all public holidays in Bangladesh.
Email Support
Send a detailed message to with the subject line "Responsible Gaming". Our team will acknowledge your message within 5 business hours and provide a full response within 24 hours (Bangladesh Standard Time).
When contacting us about a responsible gaming matter, you do not need to provide extensive detail if you are not comfortable doing so. Simply stating that you need help with your gambling habits is enough for our team to begin the conversation and guide you through the available options. Every member of our support team is trained in responsible gambling best practices and will treat your enquiry with sensitivity and respect.
pv66 is committed to continuously improving our Responsible Gaming programme. We welcome feedback from players, support organisations, and the broader Bangladesh online gaming community on how we can strengthen our player protection measures. If you have suggestions, please email us at — all feedback is read and considered by our compliance team.
Your Data & Privacy: All responsible gaming requests and communications are handled in strict accordance with our Privacy Policy. Your personal information will never be shared with third parties except where required by law, and your responsible gaming history will never be used for marketing purposes or to target you with gambling promotions.
This Responsible Gaming Policy was last reviewed and updated on 1 January 2026. pv66 reviews this policy at least once every 12 months to ensure it reflects current best practices in player protection and responsible gambling. For the full legal framework governing your use of the pv66 platform, please refer to our Terms & Conditions.
Play Smart. Play Safe.
Ready to enjoy pv66 responsibly? Explore our casino lobby, check live cricket betting markets, or browse our FAQ for quick answers. All tools described on this page are available free of charge in your account dashboard. 18+ only.